客户生命周期是指从一个客户开始对企业进行了解或企业欲对某一客户进行开发开始，直到客户与企业的业务关系完全终止且与之相关的事宜完全处理完毕的这段时间。客户的生命周期是企业产品生命周期的演变，但对商业企业来讲，客户的生命周期比企业某个产品的生命周期重要得多。

客户生命周期理论也称客户关系生命周期理论是指从企业与客户建立业务关系到完全终止关系的全过程，是客户关系水平随时间变化的发展轨迹，它动态地描述了客户关系在不同阶段的总体特征。客户生命周期可分为考察期、形成期、稳定期和退化期等四个阶段。

客户生命周期是从客户购买产品或服务开始，到决定不再购买为止的整个过程。本文介绍了客户生命周期的四个阶段：考察期、形成期、稳定期、退化期，以及CRM系统如何帮助企业在不同阶段为客户提供价值和服务。

That's why we have developed the Unified Customer Record (UCR) as the foundation of our CRM system. The UCR captures customer data from various interactions and touchpoints, providing a centralized source of customer information. With the UCR, businesses can leverage customer insights to deliver a personalized and tailored customer experience.

This feature impacts the customer experience as well agent productivity. The Unified customer record (UCR) for Omnichannel feature built using Freshworks native customer data platform provides one contact record for each end-customer, shared across Support Desk, Freshchat, and Contact Center products. This feature enables agents to manage ...

Unified Customer Record is the native customer data platform (CDP) that captures customer data from all touchpoints and powers your business to deliver delightful customer experiences. ... Win deals faster with Freddy AI contact scoring powered by UCR; Empower your Sales team. MARKETING. Segmentation and personalization made easy. Build ...